Discounts for multiple courses

Learn at your own pace

No Hidden Fees

24/7 access to courses online

Ready-to-print digital certification

eLearning Course Certificate

Upon successfully completing this Customer Service Level 2 online training course, you’ll receive a PDF certificate of completion that you can download and print for your records. Each of our course modules contains multiple-choice questions and interactive exercises that you’ll need to complete in order to show your understanding of the material and pass the course.

  • Highfield Awarding Body

    Where you see the Highfield Quality endorsed stamp, the course meets the highest quality standards expected of a leading UK awarding organisation.

  • Highfield Badge Elearning

    Authored by Highfield eLearning.

  • Instant Certificate

    Don't wait for your certificates to be posted - Get an instant PDF upon passing the course for printing or downloading.

  • Buy Now, Train Later

    Our system allows you to purchase course licenses ahead of time and take advantage of Bulk Discounts, saving you money and time ahead of future recruitment plans and business growth.

Sample Certificate

There are a total of 4 training modules included in this online training course that cover the key syllabus of Level 2 Customer Service. These modules include:

  • Module 1 Customer service principles
  • Module 2 Customers’ needs and expectations
  • Module 3 Behaviour and interpersonal skills
  • Module 4 Responding to problems and complaints

Designed with today’s multi-faceted organisations in mind, our Learning Management System (LMS) is easy to use for both those taking online training courses, and those managing the learning of employees.

Within the LMS it’s easy to assign licenses, track staff progress and manage your business’s compliance. We don’t need to know who the learners are in advance; you only assign the course licenses to individuals when you’re ready, allowing you to take advantage of bulk purchase discounts and other offers.

After a learner successfully completes an online training course, both them and the training administrator can quickly download or print their certificate of completion.

This online Customer Service Level 2 training course takes approximately 2 – 3 Hours.

All of our online training courses are designed to make learning quick and easy. Learning times may vary dependent on the learner’s existing experience and preferred pace.

For the best experience, a Windows or Mac Laptop/Desktop computer with the latest version of Google Chrome is highly recommended.

Other browser and devices, such as iPads, Tablets & Mobile Phones, may not be compatible with some courses. Please get in touch for further advice

NOTE: Enabling JavaScript and a stable broadband connection are required.

What Will Learners Achieve?

Learners will receive a personalised Highfield quality endorsed certificate upon completion of this online Customer Service Level 2 training course. They will also be able to go on to achieve the Level 2 Award in Customer Service.

Multiple User Discounts

5 User Bundle

£ 19.00 + VAT

£ 82.00 + VAT

Select

20 User Bundle

£ 19.00 + VAT

£ 284.00 + VAT

Select

50 User Bundle

£ 19.00 + VAT

£ 593.00 + VAT

Select