eLearning At Work

Call free on
0800 368 9791

Call free on 0800 368 9791

Technical Support

If you're having trouble accessing or completing your eLearning course, the quickest way to solve any issues is through our support page:

I'm Having Trouble With A Course

Here you'll find easy to read guides with solutions to our most commonly encountered problems, and ways to contact our technical support team.

Address

eLearning at Work
Second Floor, 1 Horsefair
Leeds
W. Yorkshire
LS22 6JG

Office Opening Hours (Sales & Support)

Monday - Friday
8.30am - 5.00pm

Sales & Product

New enquiries freephone:
0800 368 9791

Existing clients & renewals booking line: 0800 368 9791

If you need to contact us outside of office hours, please leave your contact details and query and we'll get back to you as soon as possible within the times noted.

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Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
__cfruid	session	Cloudflare sets this cookie to identify trusted web traffic.
_GRECAPTCHA	5 months 27 days	Google Recaptcha service sets this cookie to identify bots to protect the website against malicious spam attacks.
_hjSession_.*	30 minutes	Description is currently not available.
AWSALBCORS	7 days	Amazon Web Services set this cookie for load balancing.
cblon	3 days 18 hours	Metrilo sets this cookie for the online shopping cart. They allow us to ensure that the shopping cart works appropriately.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
PHPSESSID	session	This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed.
td_session_.*	2 days	This cookie is used to store any products that get added to the basket.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
__cf_bm	30 minutes	Cloudflare set the cookie to support Cloudflare Bot Management.
__zlcmid	1 year	Zopim sets this cookie to store a unique user ID.
__zlcstore	never	Zopim sets this cookie to store information about the current status of the chat.
_hjAbsoluteSessionInProgress	30 minutes	Hotjar sets this cookie to detect a user's first pageview session, which is a True/False flag set by the cookie.
_hjIncludedInPageviewSample	2 minutes	Hotjar sets this cookie to check whether a user is included in the data sampling defined by the site's pageview limit.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Cookie	Duration	Description
_uetsid	1 day	Bing Ads sets this cookie to engage with a user that has previously visited the website.
_uetvid	1 year 24 days	Bing Ads sets this cookie to engage with a user that has previously visited the website.
SRM_B	1 year 24 days	Used by Microsoft Advertising as a unique ID for visitors.
wow.schedule	20 minutes	This cookie is set by the provider Communigator.This cookie is used to track the Load Balance Session Queue.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
_clck	1 year	Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
_clsk	1 day	Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.
_ga	1 year 1 month 4 days	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
_gat_gtag_UA_*	1 minute	Google Analytics sets this cookie to store a unique user ID.
_gat_UA-*	1 minute	Google Analytics sets this cookie for user behaviour tracking.
_gcl_au	3 months	Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.
_gid	1 day	Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
_hjFirstSeen	30 minutes	Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.
_hjRecordingEnabled	never	Hotjar sets this cookie when a Recording starts and is read when the recording module is initialized, to see if the user is already in a recording in a particular session.
_hjRecordingLastActivity	never	Hotjar sets this cookie when a user recording starts and when data is sent through the WebSocket.
_hjTLDTest	session	To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.
CLID	1 year	Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
CONSENT	2 years	YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.
MR	7 days	This cookie, set by Bing, is used to collect user information for analytics purposes.
SM	session	Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.
utm_campaign	past	Google Ad Services sets this cookie to store session campaign value if present.
utm_content	past	This cookie is used for storing the session content value if present.
utm_source	past	This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing.
utm_term	past	This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing.
vuid	1 year 1 month 4 days	Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos on the website.
wc_client	5 months 27 days	This cookie is set by the provider Woundwo.com. This cookie is used for identifying the web traffic. It records the landing page and source of the visitor's visit for analytics.
wow.anonymousId	1 year 1 month 4 days	This is a analytic cookie used to store anonymous visitor ID. It tracks the visitor uniquely between visits.
wow.session	20 minutes	This cookie is set by the provider Communigator.This cookie is used to track the Internet Information Services(IIS) session state.
wow.utmvalues	20 minutes	This cookie is from Communigator. This cookie is used to store UTM values for the session.UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
ANONCHK	10 minutes	The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well.
handl_ip	1 month	HandL UTM Grabber plugin sets this cookie to record the web browser's IP address.
handl_landing_page	1 month	HandL UTM Grabber plugin sets this cookie is used to record the very first page you visited on our site in your browser.
handl_original_ref	1 month	HandL UTM Grabber plugin sets this cookie to record the URL from which you came to our site.
handl_ref	1 month	HandL UTM Grabber plugin sets this cookie to record the URL from which you came to our site.
handl_url	1 month	HandL UTM Grabber plugin sets this cookie to form the URL on which we placed the code that generates.
MUID	1 year 24 days	Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
NID	6 months	Google sets the cookie for advertising purposes; to limit the number of times the user sees an ad, to unwanted mute ads, and to measure the effectiveness of ads.
utm_medium	past	This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
_gd.*	less than a minute	Description is currently not available.
_hjIncludedInSessionSample_.*	2 minutes	Description is currently not available.
_hjSessionUser_.*	1 year	Description is currently not available.
cbuid	1 year 1 month 4 days	No description available.
cbuid_meta	6 days 6 hours	No description available.
email	past	No description available.
gclid	past	Description is currently not available.
message	1 day	Description is currently not available.
mhVisitorId	1 year	No description available.
type	1 day	Description is currently not available.
username	past	No description available.
wc_client_current	session	No description available.
wc_visitor	1 year 1 month 4 days	No description available.
zte2095	session	Description is currently not available.

Contact Elearning At Work

Technical Support

Address

Office Opening Hours (Sales & Support)

Technical Support

Sales & Product

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