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eLearning Course Certificate

Upon successfully completing this Managing Conflict online training course, you’ll receive a PDF certificate of completion that you can download and print for your records. Each of our course modules contains multiple-choice questions and interactive exercises that you’ll need to complete in order to show your understanding of the material and pass the course.

  • Highfield Awarding Body

    Where you see the Highfield Quality endorsed stamp, the course meets the highest quality standards expected of a leading UK awarding organisation.

  • Highfield Badge Elearning

    Authored by Highfield eLearning.

  • Instant Certificate

    Don't wait for your certificates to be posted - Get an instant PDF upon passing the course for printing or downloading.

Sample Certificate

There are a total of 15 training topics included in this online training course that cover the key syllabus of Managing Conflict. As part of this online course, learners will be required to complete a series of multiple-choice questions.. These modules include:

  • Topic 1 What is workplace conflict?
  • Topic 2 Responses to conflict
  • Topic 3 Cultural differences
  • Topic 4 Ego types
  • Topic 5 Breakdowns in communication
  • Topic 6 The behavioural cycle
  • Topic 7 The PEACE model of Conflict Management
  • Topic 8 Conflict with customers
  • Topic 9 The HEAT technique
  • Topic 10 Patterns of behaviour
  • Topic 11 Distance zones
  • Topic 12 Physical conflict
  • Topic 13 Warning and danger signs
  • Topic 14 Impact factors
  • Topic 15 The BAP strategy

Designed with today’s multi-faceted organisations in mind, our Learning Management System (LMS) is easy to use for both those taking online training courses, and those managing the learning of employees.

Within the LMS it’s easy to assign licenses, track staff progress and manage your business’s compliance. We don’t need to know who the learners are in advance; you only assign the course licenses to individuals when you’re ready, allowing you to take advantage of bulk purchase discounts and other offers.

After a learner successfully completes an online training course, both them and the training administrator can quickly download or print their certificate of completion.

This online Managing Conflict training course takes approximately 30 – 40 Minutes.

All of our online training courses are designed to make learning quick and easy. Learning times may vary dependent on the learner’s existing experience and preferred pace.

For the best experience, a Windows or Mac Laptop/Desktop computer with the latest version of Google Chrome is highly recommended.

Other browser and devices, such as iPads, Tablets & Mobile Phones, may not be compatible with some courses. Please get in touch for further advice

NOTE: Enabling JavaScript and a stable broadband connection are required.

What Will Learners Achieve?

Learners on this online Managing Conflict training course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. It will equip learner’s with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour. The online training course also covers the various models and techniques that can be utilised to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause.   

Multiple User Discounts

5 User Bundle

£ 16.00 + VAT

£ 69.00 + VAT

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20 User Bundle

£ 16.00 + VAT

£ 239.00 + VAT

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50 User Bundle

£ 16.00 + VAT

£ 499.00 + VAT

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